Frequently Asked Questions
Everything you need to know about your JSAUX gaming gear and orders.
What devices are JSAUX products compatible with?
Our products are specifically designed for popular handheld consoles including the Steam Deck, ASUS ROG Ally, Nintendo Switch, and various smartphones. Check the product description for specific model compatibility.
How long does shipping take for international orders?
Standard international shipping typically takes 7-15 business days. Processing times usually take 1-3 business days before the package leaves our warehouse.
What is your return policy for electronic accessories?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the item in its original packaging within 30 days of delivery.
Do JSAUX docking stations support 4K resolution?
Yes, most of our flagship docking stations support up to 4K@60Hz or 4K@120Hz output, provided your handheld device and monitor support those specifications.
Does my purchase come with a warranty?
All JSAUX products come with a standard 18-month warranty covering manufacturing defects. Please contact our support team with your order number to initiate a claim.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment methods depending on your shipping region.